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CustomerConnect
Knexa's
CustomerConnect gives you peace of mind with both
support assistance and product update services.
Whether you have a question, you need assistance in tweaking
your software, or you need advice on setting one of the
options, Knexa support staff are just a couple of clicks
away.
SUPPORT OPTIONS:
Web Submission
The fastest way to get your issue to our CustomerConnect staff is to use our
Web Submission form located
in the Tribute help section of your site. Using this form you can not only identify yourself, but you can
provide the details of your problem, and you may also attach supporting information from your system or
network to your service request that you feel may be helpful for CustomerConnect staff in diagnosing
the problem or answering your question.
Telephone Support
Additionally, if you are unable to use the electronic means of requesting support you may call us at
604.682.2421. When we receive your call a support representative will enter the details of your concern
into our service issue tracking system where it is assigned and prioritized.
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